Return/Refund Policy

Exchanges and returns with receipt only. ALL SALES ARE FINAL ON CLEARANCE ITEMS. All items must have price tags attached, be in new, unworn condition and in the correct packaging. If incorrect merchandise has been shipped, the Nashville Sounds will ship out the correct merchandise. To help us rapidly process your request, please return a copy of your receipt with the merchandise.  Also, please include a note saying if you wish to exchange or return your item(s). We recommend that you return items via an insured mail service for your protection. Please note that the Nashville Sounds Official Store will only refund shipping if your return was a result of our error.

Send returns to:
Nashville Sounds Official Store
19 Junior Gilliam Way
Nashville, TN 37219

Email wadeb@nashvillesounds.com with any questions regarding your return or exchange.

Non-returnable items

Gift Cards, eGift Cards and custom jerseys cannot be returned or exchanged.

Damaged or Defective Items

If you received a damaged or defective item, please email wadeb@nashvillesounds.com with the details of your damaged or defective order. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please email wadeb@nashvillesounds.com.  Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received a incorrect order, please email wadeb@nashvillesounds.com.

We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

When can I expect my credit to be completed?

Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.